Refund Policy

Returns & Refund Policy – Inala Quality Butcher and Grocery

Returns

Our return policy lasts 3 days from the date of purchase. If more than 3 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition as received
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including:

  • Perishable goods (such as meat, poultry, and food items)
  • Gift cards
  • Downloadable software products
  • Selected health and personal care items
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned after 3 days of delivery

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed
  • A credit will be applied to your original payment method within a few business days

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing time may apply)
  3. Contact your bank

If you have completed all steps and still have not received your refund, please contact us at:
info@inalaqualitybutcher.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are:

  • Defective
  • Damaged
  • Not fit for human consumption at the time of delivery

To request an exchange, please email us at:
info@inalaqualitybutcher.com

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is processed
  • If the item was not marked as a gift, the refund will be issued to the original purchaser

Shipping Returns

To return your product, please contact us first via email to arrange the return process.

You may also request a pickup service (if available), which will be arranged at your own expense.

  • Return shipping costs are non-refundable
  • If a refund is issued, the return shipping cost may be deducted

Delivery times for exchanged items may vary depending on your location.